Gamified eLearning
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Indie Study Workbooks

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Our beautiful 4-color 35 page Indie Study Workbooks are available in digitally printed spiral bound format. They provide your self-study learners with an easy to follow step-by-step roadmap through activities and exercises, and are used in conjunction with the DVD or streaming videos.

Minimum Order: 12

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This 35-page Indie Study Workbook is a perfect easy to follow self-study roadmap for your learners who must study on their own. It’s packed with engaging and challenging content and organized to follow the same flow of the instructor-led training.

How to Use It
Maybe you have new hires you need to train, or learners who can’t make your training event. Just give them the DVD or the link to the streaming video content and their Indie Study Workbook and let them learn on their own. They simply follow the course flow in their Indie Study Workbook, do the activities and exercises, and record their notes in the designated areas. Then they check in with you for feedback, discussion and reinforcement. It’s that simple.

To get more details on the best ways to use the Indie Study Workbook, feel free to contact us at +1 800-842-2974.

The Customer Service Intelligence® Indie Study Workbook contains everything your self-study learners will need to get the most out of the learning event on their own.

  • A comprehensive “9-stage” learning plan to be used in conjunction with the Learning TV Show in DVD or streaming format
  • Course Agenda
  • Ample areas for Notes
  • Support for all activities
  • Glossary of key terms

Customer Service Intelligence® addresses three main levels of Customer Service:

INTERNAL – Productivity increases when employees learn internal customer service skills through “team thinking.” Each learner will acquire the core team skills needed to serve each other with respect; which is the best way to develop genuine and long lasting external customer service skills. It’s based on the principal that customer service (good or bad) flows from the "inside" of an organization and "out" to its paying customers. The learning points are embedded in the acronym INSIDE.

INTERDEPARTMENTAL – Every organization benefits from interdepartmental customer service skills developed through “systems thinking.” Your learners will learn the importance of their department’s performance within a holistic system; thus improving the customer service they provide other departments within the organization. The key learning points are taught through the acronym TAG TEAM.

CRISIS MANAGEMENT – Empathy and grace are necessary qualities for all teams that desire the turnaround skills needed to recover from bad customer service situations. Your teams will learn compassion under pressure, and gain confidence through “solutions thinking.” Once they learn how to take the heat of a crisis situation, the everyday service encounters will be a breeze. The acronym HOT SEAT is used to advance the learning points.

Buy these 4-color digitally printed Indie Study Workbooks when you don't have time to hold a learning event, but you want to provide your self-study learners with high quality support materials in which they can follow the course instruction plan and activities, and record their notes in preparation for the feedback meeting with their manager. Or you may simply want to save on printer toner and paper. Whatever the reason, your printed Indie Study Workbooks will rock and show your learners how much you care.