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Memory Tiles

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Availability: In stock

SKU: #CSI11

$3.00


Each set includes 3 cards
Minimum Quantity: 12


These 3x5 double-sided Memory Tiles are great mnemonic tools to hand out at your Learning Show event or give your eLearners as reminder of the 3 CSI teaching points:

- INSIDE Out: Internal Customer Service
- TAG TEAM: Interdepartmental Customer Service
- HOT SEAT: Crisis Management Customer Service

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These 3x5 double-sided Memory “Tiles” are a great quick reference addition to your Learning Show™ event.

How to Use It
For optimum impact, pass them out right after you introduce the acronym. Watch the sigh of relief as learners realize they have these great looking cards to help them memorize the concepts.

Customer Service Intelligence® learning support Memory Tiles capture the acronyms in large easy to remember sight-size chunks.

INSIDE Out
Internal Customer Service – Team Thinking

  Identify your internal customers
  Never leave your teammates hanging
  Serve your colleagues with respect and integrity
  Invest in your work relationships daily
  Deliver your “A” game to your internal customers
  Every internal customer deserves your utmost effort

TAG TEAM
Interdepartmental Customer Service – Systems Thinking

  Think System
  Acknowledge your position
  Go with the flow
  Turn over a happy customer
  Excel at follow-through
  Assist the next in line
  Maintain the chain

HOT SEAT
Crisis Management Customer Service – Solutions Thinking

  Hear the Customer
  Offer a sincere apology
  Tell the truth
  Show Empathy
  Expect the unpredictable
  Acknowledge and validate
  Turn the tide with three options

Why This Product?
Learning support materials, along with spaced repetition are practical techniques used to help make learning stick. Memory Tiles along with Wall Art afford multiple environmental touch points that can help learners absorb and digest new concepts. These 3x5 cards are so artistic, that learners will place them in their workspaces.