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CSI
Gamified eLearning
ILT
R&R
Tv Series Style

Learning Show (ON DEMAND 1-MONTH)

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Availability: In stock

SKU: #CSI03

$69.95
Price per Instructor Login

If you like the Instructor-Led format but want to be free to stream your Learning TV Show’s video elements from “the Cloud,” you’re an On Demand candidate. If you’re experienced and need to get the training in sooner rather than later, a one-month license allows you to save money by prepping and getting the training done in a matter of weeks. The license also comes with your unique trainer login to your own secure microsite on our LMS. Download your Leader’s Guide, PowerPoint and support materials from the product website or the LMS. If you want learners to do pre-event prep, choose our “flipped classroom” version.

Decent customer service doesn’t cut it anymore. It’s go stellar or go home time in today’s business environment. So, equip your teams with the interpersonal skills needed to make any script come alive.

Please check the tabs below for in-depth product details.

* 3% of the revenue from this sale will be donated to charity.
Visit About > Giving Back page on Trainevision.com for more information.

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Learning TV Show On Demand (1 month) / per Instructor   +$69.95
    • 1-49 learners for $14.95
    • 50-99 learners for $12.95
    • 100-149 learners for $10.95
    • 150-199 learners for $8.95
    • 200 learners and above please call

    • *Valid for up to 3 logins (per learner) for one month from the date of first login.

Price as configured: $0.00

GENRE: DRAMEDY - in the NCIS, or White Collar tradition

EPISODE 1: 28 minutes
EPISODE 2:18 minutes

Get the same excitement and concentrated power of Instructor-led training but add the flexibility and Cloud access of a monthly On-Demand subscription to Customer Service Intelligence®. This comprehensive learning product is built on Trainevision’s Blended Matrix™ instructional design principles, and has an essential recognition and reward component plus a streaming video platform. The report cards are in; Customer Service 101 training isn’t enough to make and keep our companies competitive. It’s time for Customer Service Intelligence. Our "inside out" approach impacts organizations at a cultural level where behavior change is most needed.

How to Use It
It’s easy and it's tailor-made for trainers and facilitators. You’ll receive a link; just log in to download your Learning Show materials and obtain access to the streaming films on a month-to-month basis. If you prefer, you can purchase our stunning full-color guides and workbooks and we'll ship them to you for maximum impact at your Learning Show event.

Either way, we give you the agendas to teach this Learning TV Show™ in a four-hour session, a full day session, and if you’re really pressed for time; a 2-hour session! You'll be free to facilitate this course from any computer that has an internet connection. Talk about on-demand. Run your PowerPoint and stream the videos from the same computer without skipping a beat. It’s that easy to prepare and conduct a Learning Show with the On Demand monthly license.

To get more details on the best ways to use this product, feel free to contact us at 1 800-842-2974.

The 1-month Streaming license to Customer Service Intelligence® is complete in the Cloud. Just log in and it's all there!

Stream the Learning Show from our Streaming Portal (for 1 month)

  • Learning Show Pilot Episode #1 (28 minutes)
  • Learning Show Episode #2 (18 minutes)
  • Support scenes: A, B and C
  • Six Bonus Scenes

Download the Resource materials from your Account Dashboard
  • Leader's Guide (PDF)
  • Leader’s PowerPoint Deck (PPT)
  • Learner’s Workbook (PDF)
  • Indie Study Workbook (PDF)
  • Learning Show Templates (Microsoft Word)
  • Certificates of Completion (PPT)
  • Post-Show Evaluation Forms (PDF)

Customer Service Intelligence® addresses three main levels of customer service:

Internal – Productivity increases when employees learn internal customer service skills through “team thinking.” Each learner will acquire the core team skills needed to serve each other with respect; which is the best way to develop genuine and long lasting external customer service skills. It’s based on the principal that customer service (good or bad) flows from the inside of an organization and out to its paying customers. The learning points are embedded in the acronym INSIDE.

Interdepartmental – Every organization benefits from interdepartmental customer service skills developed through “systems thinking.” Your learners will learn the importance of their department’s performance within a holistic system; thus improving the customer service they provide other departments within the organization. The key learning points are taught through the acronym TAG TEAM.

Crisis Management – Empathy and grace are necessary qualities for all teams that desire the “turn around” skills needed to recover from bad customer service situations. Your teams will learn compassion under pressure, and gain confidence through “solutions thinking.” Once they learn how to take the heat of a crisis situation, the everyday service encounters will be a breeze. The acronym HOT SEAT is used to advance the learning points.

Subscribe to this product when you want the strongest impact through a face to face, instructor-led learning but need the flexibility that streaming video from the Cloud can give you. Discussions, activities, role plays and immediate feedback are crucial to impactful learning. Even if you don’t facilitate training often, our comprehensive Leader’s Guide will have you feeling organized, prepared and supremely confident.