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"The Producer" (DVD)

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Availability: In stock

SKU: #CSI16

$429.95

This product has the same great features and benefits of the CSI DVD Classic, just more of them! Save 10% with the Customer Service Intelligence "Producer" bundle which comes with a 2-disc DVD with all videos and resource materials, plus you get a printed Leader’s Guide and printed Learner's Workbooks and Memory Tiles for a high impact 12-person training session.

Great customer service is a prerequisite for customer loyalty these days. So, equip your teams with the interpersonal skills needed to make any script come alive. Please check the tabs below for in-depth product details.


* 3% of the revenue from this sale will be donated to charity.
Visit About > Giving Back page on Trainevision.com for more information.

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"The Producer" (DVD)   +$213.57
Leader Guide - Full-color printed   +$22.46
Learner’s Workbooks - Full-color printed   +$13.46
Memory Tiles   +$2.70

Price as configured: $0.00

GENRE: DRAMEDY - in the NCIS, or White Collar tradition

EPISODE 1: 28 minutes
EPISODE 2: 18 minutes

Make an A-List impression with the Learning Show production kit we call the CSI Producer. This loaded DVD package of Customer Service Intelligence® will augment the excitement and concentrated power of your Instructor-led training event.

It comes with a 2-disc DVD with videos and resource materials, plus a printed Leader Guide and printed Learner's Workbooks and Memory Tiles for a 12-person training session, all at a 10% discount.

This comprehensive learning product is built on Trainevision’s Blended Matrix™ instructional design principles, and has an essential recognition and reward component right inside; along with a complement of essential support materials. The report cards are in; Customer Service 101 training isn’t enough to make and keep our companies competitive. It’s time for Customer Service Intelligence™. Our "inside out" approach impacts organizations at a cultural level where behavior change is most needed.

How to Use It
It’s robust. We give you added support elements you need to conduct your Learning Show with peace of mind;.

To get more details on the best ways to use this product, feel free to contact us at +1 800-842-2974.

The CSI Producer package of Customer Service Intelligence® is a comprehensive 2-Disc Learning System bundled with full-color printed support materials; everything you’ll need to conduct an engaging learning event with maximum impact and minimal cost.

Disc 1 (DVD-Video Disc)

  • Learning Show Pilot Episode #1 (28 minutes)
  • Learning Show Episode #2 (18 minutes)
  • Support scenes: A, B and C
  • Six Bonus Scenes

Disc 2 (CD-ROM Resource Disc)
  • Leader's Guide (PDF)
  • Leader’s PowerPoint Deck (PPT)
  • Learner’s Workbook (PDF)
  • Indie Study Workbook (PDF)
  • Learning Show Templates (Microsoft Word)
  • Certificates of Completion (PPT)
  • Post-Show Evaluation Forms (PDF)

Printed Support Materials
  • Full-color Leader's Guide (1)
  • Full-color Learner's Workbooks (12-pk)
  • Full-color Memory Tiles (12 sets of 3 Acronyms)

Customer Service Intelligence® addresses three main levels of customer service:

INTERNAL – Productivity increases when employees learn internal customer service skills through “Team Thinking.” Each learner will acquire the core team skills needed to serve each other with respect; which is the best way to develop genuine and long lasting external customer service skills. It’s based on the principal that customer service (good or bad) flows from the inside of an organization and out to its paying customers. The learning points are embedded in the acronym INSIDE Out.

INTERDEPARTMENTAL – Every organization benefits from interdepartmental customer service skills developed through “Systems Thinking.” Your learners will learn the importance of their department’s performance within a holistic system; thus improving the customer service they provide other departments within the organization. The key learning points are taught through the acronym TAG TEAM.

CRISIS MANAGEMENT – Empathy and grace are necessary qualities for all teams that desire the “turn around” skills needed to recover from bad customer service situations. Your teams will learn compassion under pressure, and gain confidence through “Solutions Thinking.” Once they learn how to take the heat of a crisis situation, the everyday service encounters will be a breeze. The acronym HOT SEAT is used to advance the learning points.

Buy this product when you want the baseline DVD package needed to produce a dynamic and effective instructor-led learning event, at a 10% discounted price. With "The Producer", you can rest assured that basics have been handled in one package. Even if you don’t facilitate training often, "The Producer" package gives you peace of mind and confidence that you've got the materials you need to produce a memorable event.