Gamified eLearning
Tv Series Style

"The Show Runner" (DVD)

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This product resembles The Producer, but with more clout! Bundle all the materials you need for an engaging event but save some money while you’re at it. Again, you get the TV quality video content on the DVD and the printable resources on the Resources disc. But The Show Runner comes with all the beautifully printed materials plus recognition items for the built-in awards show!

Reward your teams for their learning efforts. And watch the positive response from your newly re-engaged employees. Please check the tabs below for in-depth product details.

* 3% of the revenue from this sale will be donated to charity.
Visit About > Giving Back page for more information.

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"The Show Runner" (DVD)   +$204.13
Leader Guide - Full-color printed   +$22.46
Learner’s Workbooks - Full-color printed   +$13.46
Learner’s Workbooks - Full-color printed   +$13.46
Memory Tiles   +$2.70
Wall Art - Set of 3   +$35.96
Red Carpet Awards Bundle   +$71.96

Price as configured: $0.00

GENRE: DRAMEDY - in the NCIS, or White Collar tradition

EPISODE 1: 28 minutes
EPISODE 2: 18 minutes

Make a blockbuster impression with the Learning Show production kit we call the CSI Show Runner. Named after the highest ranking producer on a television series, this platinum DVD package of Customer Service Intelligence® will take the excitement and concentrated power of your Instructor-led training event and kick it into hyper-drive. This comprehensive learning product is built on Trainevision’s Blended Matrix™ instructional design principles, and has an essential recognition and reward component right inside. Add to that the complete array of support materials and you're ready to wow. The report cards are in; Customer Service 101 training isn’t enough to make and keep our companies competitive. It’s time for Customer Service Intelligence™. Our "inside out" approach impacts organizations at a cultural level where behavior change is most needed.

The CSI Show Runner Bundle comes with a 2-disc DVD with videos and resource materials, plus a printed Leader Guide, printed Learner's Workbooks and Indie Study Workbooks, Memory Tiles, Wall Art, and a Red Carpet Award bundle for a 12-person training session, all at a 10% discount.

How to Use It
It’s complete. We give you everything you could possibly need to conduct your Learning TV Show™ event with supreme confidence .

To get more details on the best ways to use this product, feel free to contact us at 1-800-842-2974.

The Show Runner package of Customer Service Intelligence® is the fully loaded Learning System with everything you’ll need to conduct an engaging learning event with maximum impact, at a 10% discount.

Disc 1 (DVD-Video Disc)

  • Learning Show Pilot Episode #1 (28 minutes)
  • Learning Show Episode #2 (18 minutes)
  • Support scenes: A, B and C
  • Six Bonus Scenes

Disc 2 (CD-ROM Resource Disc)
  • Leader's Guide (PDF)
  • Leader’s PowerPoint Deck (PPT)
  • Learner’s Workbook (PDF)
  • Indie Study Workbook (PDF)
  • Learning Show Templates (Microsoft Word)
  • Certificates of Completion (PPT)
  • Post-Show Evaluation Forms (PDF)

Printed Support Materials
  • Full-color Leader's Guide (1)
  • Full-color Learner's Workbooks (12-pk)
  • Full-color Indie-Study Workbooks (12-pk)
  • Full-color Memory Tiles (12 sets per 3 Acronyms)
  • Full set of Wall Art (1 per Acronym)
  • Red Carpet Awards Bundle (4 awards)

Customer Service Intelligence® addresses three main levels of customer service:

INTERNAL – Productivity increases when employees learn internal customer service skills through “Team Thinking.” Each learner will acquire the core team skills needed to serve each other with respect; which is the best way to develop genuine and long lasting external customer service skills. It’s based on the principal that customer service (good or bad) flows from the inside of an organization and out to its paying customers. The learning points are embedded in the acronym INSIDE Out.

INTERDEPARTMENTAL – Every organization benefits from interdepartmental customer service skills developed through “Systems Thinking.” Your learners will learn the importance of their department’s performance within a holistic system; thus improving the customer service they provide other departments within the organization. The key learning points are taught through the acronym TAG TEAM.

CRISIS MANAGEMENT – Empathy and grace are necessary qualities for all teams that desire the “turn around” skills needed to recover from bad customer service situations. Your teams will learn compassion under pressure, and gain confidence through “Solutions Thinking.” Once they learn how to take the heat of a crisis situation, the everyday service encounters will be a breeze. The acronym HOT SEAT is used to advance the learning points.

Buy this product when you want the platinum package and the best value; when you want to provide the ultimate learner experience through a dynamic and effective instructor-led learning event. With The Show Runner, you can be confident that your event will look great and that you'll be equipped with all the reinforcements necessary to make the learning stick. Even if you don’t facilitate training often, The Show Runner bundle gives you peace of mind and the confidence that you've set the stage perfectly for an all-star event.