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Tv Series Style

"The Show Runner" (ON DEMAND 1-YEAR)

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Availability: In stock

SKU: #CSI19

$975.95

Price per Instructor Login

Engage at the highest level with “The Show Runner” On-Demand. In the world of engaging instructor-led events, presentation is everything. Make a killer first impression with all the benefits of “The Producer” On-Demand, but with greater flexibility and flair. Bundle all the materials you need for an engaging event but save some money while you’re at it. TV quality video content and PowerPoint in the Cloud along with all the beautifully printed materials; plus recognition items for the built-in awards show!

Your Leader’s Guide, PowerPoint and support materials are shipped for free (see our Shipping & Return details). Of course, if you want learners to do pre-event prep, choose our “flipped classroom” version.

Please check the tabs below for in-depth product details.

* 3% of the revenue from this sale will be donated to charity.
Visit About > Giving Back page on Trainevision.com for more information.

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Learning TV Show On Demand (1 year) / per Instructor (CSI discount)   +$490.13
Leader Guide - Full-color printed   +$22.46
Learner’s Workbooks - Full-color printed   +$13.46
Indie Study Workbooks   +$13.46
Memory Tiles   +$2.70
Wall Art - Set of 3   +$35.96
Red Carpet Awards Bundle   +$71.96
    • 1-49 learners for $14.95
    • 50-99 learners for $12.95
    • 100-149 learners for $10.95
    • 150-199 learners for $8.95
    • 200 learners and above please call

    • *Valid for up to 3 logins (per learner) for one month from the date of first login.

Price as configured: $0.00

GENRE: DRAMEDY - in the NCIS, or White Collar tradition

EPISODE 1: 28 minutes
EPISODE 2: 18 minutes

Make a blockbuster impression with the On-Demand version of The Show Runner. Named after the highest ranking producer on a television series, this deluxe streaming video bundle of Customer Service Intelligence® will take the excitement and concentrated power of your Instructor-led training event and launch it into the Cloud.

It comes with a unique login for one Instructor to a secure LMS microsite. Additional logins are available for additional Instructors. The Bundle comes with On Demand streaming videos, all downloadable resource materials, plus printed Leader Guide, Learner's Workbooks, Indie Study Workbooks, Memory Tiles, Wall Art, and a Red Carpet Award bundle for a 12-person training session, all at a 10% discount.

This comprehensive learning product is built on Trainevision’s Blended Matrix™ instructional design principles, and has an essential recognition and reward component right inside. Add to that the flexibility of streaming video and the complete array of support materials and you're ready to wow. The report cards are in; Customer Service 101 training isn’t enough to make and keep our companies competitive. It’s time for Customer Service Intelligence®. Our "inside out" approach impacts organizations at a cultural level where behavior change is most needed.

How to Use It
It’s complete. We give you all the streaming video and support elements you'll need to conduct your Learning Show™ event with supreme confidence; from any computer with an internet connection.

To get more details on the best ways to use this product, feel free to contact us at 1-800-842-2974.

The On-Demand Show Runner package of Customer Service Intelligence® is a comprehensive streaming video Learning System bundled with full-color printed support materials; everything you’ll need to conduct an engaging learning event from anywhere with maximum impact and minimal cost.

Streaming Video Content

  • Learning Show Pilot Episode #1 (28 minutes)
  • Learning Show Episode #2 (18 minutes)
  • Support scenes: A, B and C
  • Six Bonus Scenes

Downloadable Resource Documents
  • Leader's Guide (PDF)
  • Leader’s PowerPoint Deck (PPT)
  • Learner’s Workbook (PDF)
  • Indie Study Workbook (PDF)
  • Learning Show Templates (Microsoft Word)
  • Certificates of Completion (PPT)
  • Post-Show Evaluation Forms (PDF)

Support Materials (Shipped)
  • Full-color Leader's Guide (1)
  • Full-color Learner's Workbooks (12-pk)
  • Full-color Indie-Study Workbooks (12-pk)
  • 36 full-color Memory Tiles (12 per Acronym)
  • A full set of Wall Art (1 per Acronym)
  • Red Carpet Bundle (1)

Customer Service Intelligence® addresses three main levels of customer service:

INTERNAL – Productivity increases when employees learn internal customer service skills through “Team Thinking.” Each learner will acquire the core team skills needed to serve each other with respect; which is the best way to develop genuine and long lasting external customer service skills. It’s based on the principal that customer service (good or bad) flows from the inside of an organization and out to its paying customers. The learning points are embedded in the acronym INSIDE Out.

INTERDEPARTMENTAL – Every organization benefits from interdepartmental customer service skills developed through “Systems Thinking.” Your learners will learn the importance of their department’s performance within a holistic system; thus improving the customer service they provide other departments within the organization. The key learning points are taught through the acronym TAG TEAM.

CRISIS MANAGEMENT – Empathy and grace are necessary qualities for all teams that desire the “turn around” skills needed to recover from bad customer service situations. Your teams will learn compassion under pressure, and gain confidence through “Solutions Thinking.” Once they learn how to take the heat of a crisis situation, the everyday service encounters will be a breeze. The acronym HOT SEAT is used to advance the learning points.

Buy this product when you want the streaming platinum package; when you want to provide the ultimate learner experience through a Cloud-based, dynamic instructor-led learning event. With The Show Runner On-Demand, you can be confident that your event will look great and that you'll be equipped with all the streaming video and reinforcements necessary to make the learning stick. Even if you don’t facilitate training often, The Show Runner On-Demand bundle gives you peace of mind, confidence and flexibility to set the perfect stage for an all-star event.

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