These three large 12x17 Wall Art highlighting the principles of Internal, Interdepartmental and Crisis Management/External Customer Service are a great addition to your Learning TV Show™ training event.
How to Use It
A Learning TV Show™ should be an exciting event. Place this set of Wall Art around the room to add to the excitement and as an effective support and reinforcement of the key learning points. Their “movie poster” look is bound to amp up the “cool factor.” Then, after the Learning Show, post them in your break room as an ongoing learning reinforcement tool.
Customer Service Intelligence® learning support Wall art captures the acronyms in large easy to remember sight-size chunks.
INSIDE Out
Internal Customer Service – Team Thinking
Identify your internal customers
Never leave your teammates hanging
Serve your colleagues with respect and integrity
Invest in your work relationships daily
Deliver your “A” game to your internal customers
Every internal customer deserves your utmost effort
TAG TEAM
Interdepartmental Customer Service – Systems Thinking
Think System
Acknowledge your position
Go with the flow
Turn over a happy customer
Excel at follow-through
Assist the next in line
Maintain the chain
HOT SEAT
Crisis Management Customer Service – Solutions Thinking
Hear the Customer
Offer a sincere apology
Tell the truth
Show Empathy
Expect the unpredictable
Acknowledge and validate
Turn the tide with three options
Why This Product?
Learning support materials, along with spaced repetition are practical techniques used to help make learning stick. Wall Art and Memory Tiles afford multiple environmental touch points that can help learners absorb and digest new concepts.
You have no items in your shopping cart.
Check items to add to the cart or select all
