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Gamified eLearning
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Tv Series Style

Gamified eLearning

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  • 50-99 learners for $42.46 each and save 15%
  • 100-499 learners for $37.46 each and save 26%
  • 500-999 learners for $29.97 each and save 41%
  • 1000-4999 learners for $24.98 each and save 50%
  • 5000 and over for $12.49 each and save 75%

Availability: In stock

SKU: #CSI04

$49.95

Our 10-module course is eLearning designed for the Millennial Age! Delivered through our LMS, this SCORM-conformant product offers deep training while engaging learners through our TV-series style storylines, instructor videos, challenges and badges. And it’s all wrapped in cool gamified environments! Your learners will appreciate your willingness to innovate when they experience this new brand of eLearning!

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CSI eLearning

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Genre: DRAMEDY - in the NCIS, or White Collar tradition

Experience the flexibility, effectiveness and ease of our “login & learn” eLearning program. The 10-module eLearning version of Customer Service Intelligence® is a comprehensive learning product built on Trainevision’s Blended Matrix™ instructional design principles, and has an engaging level of game theory and social activity built inside. And we host it. You don't have to worry about a thing. The report cards are in; Customer Service 101 training isn’t enough to make and keep our companies competitive. It’s time for Customer Service Intelligence. Our "INSIDE Out" approach impacts organizations at a cultural level where behavior change is most needed.

How to Use It
Just log into the LMS that we host for you, and there’s your version of Customer Service Intelligence®. There’s nothing to load and so much to learn. Learners simply login and progress through the modules on their way to mastery. And all you have to do is track the learning from our easy to use admin section. All areas of learning benefit from spaced repetition and reinforcement through periodic sessions and relevant discussions. So use this version as only part of a well-round training strategy.

To get more details on the best ways to use this product, feel free to contact us at 1 800-842-2974.

The eLearning version of Customer Service Intelligence® is a comprehensive hosted elearning program that contains everything you’ll need to get your learners logged in and learning while you get tracking.

LANGUAGE

  • English

  • COURSE FEATURES
    • 10 modules
    • 4 hrs (approximately)
    • Instructor-led Mentor videos
    • Our Award-winning CSI TV-series style videos
    • Activities and Challenges
    • Cool virtual environments
    • Game Theory

    TARGET AUDIENCE
    • Experienced Managers
    • New Leaders and Managers
    • Account Executives
    • Business Development
    • Customer Service Reps
    • Workforce

    SYSTEM REQUIREMENTS
    • Internet Explorer, Chrome, Firefox or Safari required

Customer Service Intelligence® addresses three main levels of customer service:

INTERNAL – Productivity increases when employees learn internal customer service skills through “team thinking.” Each learner will acquire the core team skills needed to serve each other with respect; which is the best way to develop genuine and long lasting external customer service skills. It’s based on the principal that customer service (good or bad) flows from the inside of an organization and out to its paying customers. The learning points are embedded in the acronym INSIDE.

INTERDEPARTMENTAL – Every organization benefits from interdepartmental customer service skills developed through “systems thinking.” Your learners will learn the importance of their department’s performance within a holistic system; thus improving the customer service they provide other departments within the organization. The key learning points are taught through the acronym TAG TEAM.

CRISIS MANAGEMENT – Empathy and grace are necessary qualities for all teams that desire the “turn around” skills needed to recover from bad customer service situations. Your teams will learn compassion under pressure, and gain confidence through “solutions thinking.” Once they learn how to take the heat of a crisis situation, the everyday service encounters will be a breeze. The acronym HOT SEAT is used to advance the learning points.

Why This Product?
Buy this product when you need to train, but don’t have the time and bandwidth to facilitate the session, or can’t afford the luxury of having your full team “off the field,” in a multiple hour training sessions. While instructor-led group sessions are most impactful, an eLearning solution provides you with learning that learners can come back to again and again until the subject is mastered.