Gamified eLearning
Tv Series Style

Learning TV Show (DVD)

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Let’s say you like the immediate feedback and organic benefits of classroom training but you have legacy technology. Then rock your event “old school” with a classic DVD. Use your comprehensive Leader’s Guide (PDF) as your step by step guide to course prep and to leverage the relevant activities, role plays and discussions. Customer Service Intelligence addresses the customer service mindset at the cultural level and it’s suitable for whole-company (Enterprise 360) training.

You already know the annual costs of poor customer service! Improve your customer service now and heal your culture in the process.

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* 3% of the revenue from this sale will be donated to charity.
Visit About > Giving Back page on Trainevision.com for more information.

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GENRE: DRAMEDY - in the NCIS, or White Collar tradition

EPISODE 1: 28 minutes
EPISODE 2: 18 minutes

Get the excitement and concentrated power of Instructor-led training events with the DVD version of Customer Service Intelligence®. This comprehensive learning product is built on Trainevision’s Blended Matrix™ instructional design principles, and has an essential recognition and reward component right inside. The report cards are in; Customer Service 101 training isn’t enough to make and keep our companies competitive. It’s time for Customer Service Intelligence. Our "inside out" approach impacts organizations at a cultural level where behavior change is most needed.

How to Use It
It’s flexible. We give you the agendas to teach this Learning TV Show™ in a half-day session, a full-day session, and if you’re really pressed for time; a 2-hour session! And for new hires or team members who miss the original learning event, we provide our Indie Study option that allows your learners to learn on their own without missing a beat.

To get more details on the best ways to use this product, feel free to contact us at +1 800-842-2974.

Customer Service Intelligence® is a comprehensive 2-Disc Learning System that contains everything you’ll need to conduct an engaging Learning Event.

Disc 1 (DVD-Video Disc)

  • Learning Show Pilot Episode #1 (28 minutes)
  • Learning Show Episode #2 (18 minutes)
  • Support scenes: A, B and C
  • Six Bonus Scenes

Disc 2 (CD-ROM Resource Disc)
  • Leader's Guide (PDF)
  • Leader’s PowerPoint Deck (PPT)
  • Learner’s Workbook (PDF)
  • Indie Study Workbook (PDF)
  • Learning Show Templates (Microsoft Word)
  • Certificates of Completion (PPT)
  • Post-Show Evaluation Forms (PDF)

Customer Service Intelligence® addresses three main levels of customer service:

INTERNAL – Productivity increases when employees learn internal customer service skills through “Team Thinking.” Each learner will acquire the core team skills needed to serve each other with respect; which is the best way to develop genuine and long lasting external customer service skills. It’s based on the principal that customer service (good or bad) flows from the inside of an organization and out to its paying customers. The learning points are embedded in the acronym INSIDE Out.

INTERDEPARTMENTAL – Every organization benefits from interdepartmental customer service skills developed through “Systems Thinking.” Your learners will learn the importance of their department’s performance within a holistic system; thus improving the customer service they provide other departments within the organization. The key learning points are taught through the acronym TAG TEAM.

CRISIS MANAGEMENT – Empathy and grace are necessary qualities for all teams that desire the “turn around” skills needed to recover from bad customer service situations. Your teams will learn compassion under pressure, and gain confidence through “Solutions Thinking.” Once they learn how to take the heat of a crisis situation, the everyday service encounters will be a breeze. The acronym HOT SEAT is used to advance the learning points.

Buy this product when you want the strongest impact through a face-to-face, instructor-led learning event. Discussions, activities, role plays and immediate feedback are crucial to impactful learning. Even if you don’t facilitate training often, our comprehensive Leader’s Guide will provide you with a step-by-step training plan that will have you feeling organized and prepared in no time at all.

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