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Wall Art - Set of 3

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Availability: In stock

SKU: #CSI12

$39.95

Wall Art (set of 3)

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These three large 12x17 Wall Art highlighting the principles of Internal, Interdepartmental and Crisis Management/External Customer Service are a great addition to your Learning TV Show™ training event.

How to Use It
A Learning TV Show™ should be an exciting event. Place this set of Wall Art around the room to add to the excitement and as an effective support and reinforcement of the key learning points. Their “movie poster” look is bound to amp up the “cool factor.” Then, after the Learning Show, post them in your break room as an ongoing learning reinforcement tool.

Customer Service Intelligence® learning support Wall art captures the acronyms in large easy to remember sight-size chunks.

INSIDE Out
Internal Customer Service – Team Thinking

  Identify your internal customers
  Never leave your teammates hanging
  Serve your colleagues with respect and integrity
  Invest in your work relationships daily
  Deliver your “A” game to your internal customers
  Every internal customer deserves your utmost effort

TAG TEAM
Interdepartmental Customer Service – Systems Thinking

  Think System
  Acknowledge your position
  Go with the flow
  Turn over a happy customer
  Excel at follow-through
  Assist the next in line
  Maintain the chain

HOT SEAT
Crisis Management Customer Service – Solutions Thinking

  Hear the Customer
  Offer a sincere apology
  Tell the truth
  Show Empathy
  Expect the unpredictable
  Acknowledge and validate
  Turn the tide with three options

Why This Product?
Learning support materials, along with spaced repetition are practical techniques used to help make learning stick. Wall Art and Memory Tiles afford multiple environmental touch points that can help learners absorb and digest new concepts.

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